If someone infringes upon the trademark of the customer, we also draft cease & desist letters to be sent to the potential infringers.

Similarly, if someone sends your client a cease & desist letter, we also draft response to the notice and provide it to our customers.

If your customer mentions that they have received a cease & desist letter or they want to send it to someone, you can send the template as link in a response through the Customer Queries & Canned Answers option in your CRM explained earlier.