If someone infringes upon the trademark of the customer, we also draft cease & desist letters to be sent to the potential infringers.

Similarly, if someone sends your client a cease & desist letter, we also draft response to the notice and provide it to our customer.

If your customer mentions that they have received a cease & desist letter and want to respond to the letter or they want to send a cease & desist letter to someone, you can send the template as a link in response to their query through the Customer Queries & Canned Answers option in your CRM, which has been explained earlier.