You will encounter 4 types of customers:
Navigating ID.me Verification for Various Customer Types
- Customers with an existing ID.me Verified Account, who need to verify their USPTO Dashboard using that account.
- Customers with an existing ID.me Verified USPTO Dashboard, who must update their primary email to the provided 'Guardedinbox' address.
- US citizens without an ID.me Verified Account, who need to create a new ID.me Verification Account & verify the USPTO Dashboard.
- Non-US citizens without an ID.me Verified Account, who need to create an account with an additional step of providing documents, like a passport, to a video verification agent, and then verify the USPTO Dashboard.
Let's understand the process for each customer individually.