Customer Communication Summary
The "Communication Summary" table offers an overview of interactions with the customer, offering a communication summary first, that includes the 3 key points from the customer’s recent interaction.
Additionally, you can view the detailed customer communication by clicking on the Blue Buttons. The communication is available in 2 distinct formats:
- Tabular View of Communication
- Timeline View of Communication
The Agent Notes section displays the most recent notes added by the you.
