Our Advanced AI-powered Quality Assurance System reviews your communication and evaluates you based on Four key aspects, which are available your QA tab. These include

1. Not Pushed Towards Next Step: This column indicates the number leads not correctly moved to the next step in cycle.
2. Incorrect Answers/No Answer to Query: This column shows how often customer interest (or lack thereof) was correctly identified and recorded.
3. Interested/Not Interested: This counts the number of times scheduling was done incorrectly.
4. Prohibited Information Asked: This indicates instances where prohibited information such as the customer’s email address, phone number or credit/debit card information was requested from the customer.