The Quality Assurance tab in the CRM offers a comprehensive report of your monthly performance, covering essential metrics such as:

Attendance Management

• Overview of your attendance, including
  1. Working days
  2. Time in & Time Out Details
  3. Time distribution

Customer Communication Overview

• Detailed analysis customer communication including
  1. Total Talk time
  2. Delays in lead attempts
  3. Issues Identified by Quality Assurance