Customer Communication Summary

The "Communication Summary" table offers an overview of interactions with the customer, offering a communication summary first, that includes the 3 key points from the customer’s recent interaction.

Additionally, you can view the detailed customer communication by clicking on the Blue Buttons. The communication is available in 2 distinct formats:

1. Tabular View of Communication
2. Timeline View of Communication

The Agent Notes section displays the most recent notes added by the you.