Actions Column

• Customer Name: The name of the customer which they used to sign up with on the website.
• The action column shows all the available mediums through which you can contact the customer.
• You can engage directly with the customer via 2 options:
1. Phone Call by clicking on the Call Icon.
2. Invite them to Chat using the Chat Icon.
• Email, WhatsApp, and SMS functionalities are disabled unless customer-initiated.