Red Alerts
The red alerts are highly important updates including:
- New Lead Assignment
- Assignment of Leads from Another Agent’s CRM
- CRM Blocked due to Quality Assurance
- Customer Chargeback, Wire Recalls & Refund Requests
- Team Lead/ Business Unit Decisions
- Incoming & Scheduled Communication
Orange Alerts
The orange alerts are standard priority updates, including:
- Monthly Performance Report
- Issues Identified by Quality Assurance
