Your BU Customers -
Communication Wise

Your BU’s Communication Wise Customer Report tracks the communication status and assignments for each agent.

The table displays the following for each agent:

• Status: Indicates whether the agent is available or absent.
• Assigned Communication: Lists the number of calls, emails, SMS, and chat interactions assigned to each agent.
• Scheduled Communication: Displays the scheduled communication tasks (calls, emails, SMS, chat) for each agent.
• Actions: Options to allocate leads to another user if necessary.